Our clothes, both the standard and made to measure sizes are custom made to order. It takes approximately 10-21 days to make and 1-2 days to ship within Nigeria For international shipping, it takes 1-2 weeks depending on your location. If you need something sooner than the stipulated time , please check our off the rack section where we maintain a selection of clothes that are ready made and in stock which can be purchased for immediate shipping. We are also able to arrange an express order. Please do get in touch with us and we will be glad to discuss this with you. All of our clothes are designed and made in our workshop in Nigeria. We hope that you enjoy your TULIS COUTURE purchase. However, if you are not completely satisfied we accept returns on certain conditions.
Off The Rack Clothes Section We maintain a selection of clothes in stock at this section that are ready to be shipped immediately. These clothes can be returned within 7 days of receipt of purchase for an exchange only. You are required to notify and contact us within 2 days of receiving the clothes to discuss the return.
Our standard sized clothes (apart from those in the off the rack section) are made to order. To serve you better and avoid mistakes, customers should be as sure as possible before placing an order for clothes as we will be making it specifically for you. Customers are also encouraged to check their measurements against our size chart on our website. The clothes made for you in standard sizes can be returned within 7 days of receipt of purchase for exchange only. You are required to notify and contact us within 2 days of receiving the clothes to discuss the return.
These clothes which are made to fit your specific measurements can be returned for adjustments. The fitting of the clothes will depend on how accurate the measurements provided by you are. We have provided guides on how to take the required measurements on our website for best results while placing an order. From our experience it is usually minor adjustments that maybe needed after receiving the clothes. If this is the case, you may find it quicker and easier to have this done by a local dressmaker. We are also very glad to accept the return of such clothing for a free adjustment if you prefer. Custom made clothing are non exchangeable.
If returning your item from outside Nigeria, you may be required to fill out a customs form. This should be available at your local post office. You need to mark the package as a “RETURN” so that we may not be charged import tax on what you are returning. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Shipping costs for the return will be borne by you. Returned items should be unworn, unwashed and in their original condition. Items that fail to meet these conditions will be returned to the customer. There are no returns on sale items. If you requested custom alterations to your piece, it cannot be returned. Once your return is received and reviewed, we will send you a confirmation email regarding our position. Tulis Couture is not responsible for any returns lost or damaged in the process. As goods can take up to 7 or more working days to arrive our factory, please ensure you allow adequate time for any return. We reserve the right during the exchange, to offer you a choice of other colors and designs o fabric available from the manufacturers of African prints fabric in the event that the original fabric used in making your clothing is no longer available. Colour of images may look slightly different because of computer specifics. It is very important to us that all of our customers are 100% satisfied while shopping with us. Don’t hesitate to get in touch with us if you have any problems or queries while shopping and awaiting your order.